Prudential Zenith Learn Hub

How to file a life-insurance claim in Nigeria

A claim starts with notification, continues through verification and required documents, and ends in a decision and payment where the claim is admitted. Keep a record of every submission and reference number.

What to check

Notify the insurer promptly, request the exact checklist for the policy and event, submit legible certified documents where required and respond through official channels.

What could change the answer

Once the executed discharge voucher and all final claims supporting documents have been received, payment is processed within 5 working days. This service wording is not a promise that every claim is decided in five days.

A practical next step

Contact the claims team, ask what remains outstanding and keep a dated claim file until payment and closure are confirmed.

Reviewed 2026-09-09